
Call us at
(+91) 906 880 7099

Mail us
info@rupslee.com
Contact with an expert
Frequently asked questions
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer PayPal as a secure payment option for our customers' convenience.
What is your shipping policy?
Our shipping policy includes standard and expedited shipping options. Standard shipping typically takes 3-5 business days for delivery, while expedited shipping delivers within 1-2 business days. Shipping costs vary depending on the destination and order total. We offer free standard shipping on orders over $50 within the continental United States. International shipping is available with shipping rates calculated at checkout.
Do you offer returns or exchanges?
Yes, we want you to be completely satisfied with your purchase. We offer hassle-free returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Returns are free, and exchanges are processed promptly once we receive the returned item.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to view the status of your order and track its progress.
Are the colors of the products accurate to what is shown online?
We make every effort to display accurate colors on our website, but variations may occur due to screen settings and lighting conditions. We provide detailed descriptions and multiple images of each product to give you a clear representation. If you have any concerns about color accuracy, feel free to contact our customer service team for further assistance.
Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping services for a small additional fee. During checkout, you can select the gift wrapping option, and your items will be beautifully wrapped and ready to gift upon delivery. We also offer special packaging options for certain occasions, such as birthdays or holidays.
How can I contact customer support?
You can contact our customer support team via email at info@rupslee.com or by phone at (+91) 906 880 7099. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST. Additionally, you can use the live chat feature on our website during business hours for immediate assistance. We're here to help with any questions or concerns you may have.